No one knows your machine better than you.
The owner reported that their elliptical’s operation did not feel as smoothly as it once had, and that the pedals were still rubbing on the rear of the machine even though it had been serviced recently by a different technician.
What we found was rather unique – the welds which attach the pedal to the arm had failed, on both sides!
When situations like this occur, we’ll supply the manufacturer with pictures and video, if necessary, to prove the cause of your machine’s issues and protect your investment.